FAQs

How long will delivery take?

Delivery time will depend on the delivery service you choose when placing the order. Standard delivery will take 7-12 days and Premium delivery will take 3-5 days. Small parcels are usually dispatched within 3 days and on a maximum 48-hour service and you will be notified when the goods have been dispatched and given a tracking number.

Will I be notified of my delivery date beforehand?

For standard and premium delivery, you will be contacted when a date for your delivery has been scheduled. This will be either via phone or email. If possible, you will be given an AM or PM slot. For small parcels you will receive the tracking details by e-mail.

Can I request a specific delivery date?

Unfortunately, we are unable to deliver on requested days as all routes must be planned efficiently. However, we always give you good notice of when delivery will be, and if required, we can arrange for the courier to call you on the day to let you know the expected arrival time.

What happens if I cannot accept delivery on the day I have been allocated?

If you are unable to accept delivery on your allocated date, your delivery date will be cancelled, and you will need to wait until the next time we are in your area.

Can I pay for my item after it has been delivered?

None of the items can be paid for after they have been dispatched/delivered. Full payment has to be received before any items will be dispatched, or a delivery date arranged.

What happens if my purchase arrived broken/faulty?

Before dispatching an item, our Quality team will inspect each item to make sure it is up to the standards, so a damage is unlikely to occur. However, if that is the case, please make sure to contact us as soon as possible by email, sending images of the issues and our team will assess your enquiry and reply accordingly.

Please note all damages must be reported either at the time of delivery or within 24 hours of receiving the goods. The company will not be liable to accept any damage claim once the 24 hours from delivery have passed.

As per our terms and conditions, if you receive a damaged or faulty item, we will offer you a free replacement. If a replacement is not available, you will be given a full refund including all delivery costs paid.

Can I return a product that is not damaged or faulty?

Yes, please see our Delivery & Returns page for full details.

Can I view before purchase?

Yes. We have a small dedicated showroom next to our warehouse but not all items are displayed all the time. Our main Showroom and warehouse is in Nothamptonshire, and you'll need to let us know 48h in advance if you plan on dropping in for a visit so we can ensure that particular item/s you are interested in are ready for viewing.