Delivery and Returns

1. Most items are delivered within 7 days unless otherwise stated. Bespoke furniture items are made to order so the delivery timings will be 7-9 weeks.
2. We operate two types of delivery service.
For Large Items: There is a single delivery charge of £29.
For Small Items: Delivery Charge of £11 per piece. If you are ordering more than 2 small pieces than a single delivery charge of £29 would be applicable.

Exclusions: Please note the dellivery charges quoted does not cover areas in N Irelands, Channel Islands, Scottish Highlands and some remote UK postcodes.We do offer delivery services in the above mentioned areas, however there is a delivery surcharge applied based on the order. Please contact customer service team if you live in these area before placing an order.

Refund:

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

Unless faulty, this should be within 21 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.

Once returned, we’ll refund the person who originally placed and paid for the order. This includes items you've purchased in Clearance or Price Match events. 

Returns: 

We offer a comprehensive returns policy and we fully comply with the Distance Selling Regulations 2000

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

Unless faulty, this should be within 21 days of receiving your order. By original condition, we'd expect this to mean that you've kept packaging and labels, and that the item is unused and undamaged. This doesn't affect your statuory rights.

You can make your return to our warehouse or Showroom. Once you have returned the goods back to us we will process a refund within 48hrs. It can take up to 5 days for the bank to transfer the funds to you. In some cases it  can take up to 14 days from your returning the item(s) to receiving your refund.

We’ll refund the person who originally placed and paid for the order. This includes items purchased during Clearance and Price Match events.