FAQs

How long will delivery take?
Delivery time will depend on the items purchased. For large furniture items we ask you to allow up to 15 working days for delivery, however we always endeavour to deliver as quickly as possible. Medium and small parcels are usually dispatched within 3 days and on a maximum 48-hour service and you will be notified when the goods have been dispatched and given a tracking number and tracking information where possible.
Will I be notified of my delivery date before hand?
As above this will depend on the type of item. For large furniture items you will be contacted when a date for your delivery has been booked. This will be either via phone or email. If possible you will be given an AM or PM slot. Medium and large parcels can usually be tracked online so you can check the expected delivery date with the carrier.
Can I request a specific delivery date?
Unfortunately we are unable to deliver on requested days; we deliver with our own drivers so routes must be planned efficiently. However, we always give you good notice of when delivery will be, and if required, we can arrange for the courier to call you on the day to let you know the expected arrival time.
What happens if I cannot accept delivery on the day I have been allocated?
If you are unable to accept delivery on your allocated date, your delivery date will be cancelled and you will need to wait until the next time we are in your area. In this case, we can unfortunately no longer guarantee that will deliver within 15 days from the date of purchase.
Can I pay for my item after it has been delivered?
None of the items can be paid for after they have been dispatched/delivered. Full payment has to be received before any items will be dispatched, or a delivery date arranged.
What happens if my purchase arrived broken/faulty?
As per our terms and conditions, if you recieve a damged or faulty item we will offer you a free replacement. If a replacement is not available you will be given a full refund including all delivery costs paid.
Can I return a product that is not damaged or faulty?
Yes, please see our Delivery & Returns page for full details.
Can I view before purchase?
Yes. We don't have a dedicated showroom, but we welcome visitors to our warehouse; we have nothing to hide. Our warehouse is in Westbury, Wiltshire, and you'll need to let us know if you plan on dropping in for a visit so we can be sure somebody is there to greet you.